Terms and conditions

HEX FIGURES STUDIO, SL is a company based in Madrid, Spain, specializing in the creation of scale figures.

Warranty:
All products purchased from our online store are covered by a two-year legal warranty, addressing manufacturing defects and material flaws. HEX FIGURES STUDIO SL commits to repairing or replacing any defective product at no additional cost to the consumer. This warranty does not cover damages due to normal wear and tear, improper use, or poor maintenance. If you encounter any issues, please contact us at info@hexfigures.com within two years from the purchase date to report the defect. You will need to return the defective product and present the purchase receipt for repair or replacement.

Right of Withdrawal:
Consumers have the right to withdraw from their purchase within 14 calendar days from the product’s receipt. To exercise this right, the consumer must notify the seller in writing by email at info@hexfigures.com. Upon HEX FIGURES STUDIO’s receipt of the withdrawal notification, the consumer has 14 calendar days to return the product in its original packaging and in perfect condition. Upon receiving the returned product, HEX FIGURES STUDIO commits to refunding the total amount of the purchase, including shipping costs, within a maximum of 14 calendar days from the product’s receipt. It’s essential to note that the right of withdrawal does not apply to customized products or products that have been opened or used.

Exchange Policy:
Customers may exchange a product for another of equal or similar value within 14 calendar days from receipt. To do so, please contact our customer service at info@hexfigures.com and provide your order information. Once the exchange request is approved, you have 14 calendar days to return the product in its original packaging and in perfect condition. After receiving the returned product, we will send the exchange to the customer.

Delivery Conditions:
Products will be delivered to the address specified by the customer. Shipping costs are calculated based on the product’s weight and size, as well as the customer’s location. You will find precise information tailored to your order on the purchase page.

Safety:
Our figures are not suitable for children under 36 months. They may contain small parts and sharp essential components.

Payment Methods:
We accept payments by card and PayPal. If you prefer to use an alternative payment method, please contact us at info@hexfigures.com to find a solution that suits your needs. We are here to help.

Updates and Amendments to the TOS:
We reserve the right to update or change these terms at any time. Such changes will be effective immediately upon posting to our website. Customers are encouraged to periodically review this page for the latest information on our policies.

Legal Compliance and Contact Information:
This TOS is intended to comply with local and international laws regarding consumer rights, data protection, and e-commerce. For immediate concerns, legal matters, or further clarification, HEX FIGURES STUDIO SL can be contacted at the following:

Email: info@hexfigures.com
Physical Address: Virgen de Aránzazu 23, Madrid, Spain]

By purchasing from our online store, you agree to these terms and conditions.